Worldwide Delivery
We offer worldwide delivery for all orders placed through our online store. Regardless of your location, you can expect your travel bags to be shipped directly to your address. We partner with trusted couriers to ensure that your order reaches you safely and efficiently. Delivery times may vary based on your location and the courier service used.
Order Processing Time
Once your order is confirmed, it will be processed within 1-3 business days. During this time, we prepare your items for shipment and ensure that everything is in order. You will receive a confirmation email once your order has been dispatched. Please note that processing times may be longer during peak seasons or holidays.
Delivery Methods
Your order will be delivered by reputable courier services. We select couriers based on their reliability and ability to deliver your package in a timely manner. The specific courier used for your shipment will be indicated in your confirmation email. You may track your shipment using the tracking number provided in that email.
Delivery Address
It is your responsibility to provide an accurate and complete delivery address when placing your order. We are not liable for any delays or issues that arise from incorrect or incomplete address information. If you need to change your delivery address after placing your order, please contact us as soon as possible to see if adjustments can be made.
Handover Process
Upon delivery, the courier may require a signature to confirm receipt of the package. In some cases, the courier may hand over the package in person, and you may need to be present at the time of delivery. Ensure that someone is available to receive the package if you are not at home. If you are unavailable, the courier may leave a notice with instructions on how to retrieve your package.
Shipping Communication
All communication regarding shipping inquiries will be conducted via email. If you have any questions or concerns about your order or the shipping process, please reach out to us at [email protected]. We aim to respond to all inquiries within 1-2 business days. Please check your spam or junk folder if you do not see a response in your inbox.
Shipping Issues
If you encounter any issues with your shipment, such as delays or damage, please contact us immediately. We will work with the courier to resolve the issue as quickly as possible. Keep in mind that we may require additional information to assist you effectively. Your satisfaction is important to us, and we will do our best to address any concerns you may have.