Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item shows signs of use or damage, we reserve the right to deny the return request. Please ensure that all tags and labels are intact before returning any product.
How to Initiate a Return
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, a brief description of the reason for the return, and any relevant photos if applicable. We will respond to your request within 3-5 business days with further instructions on how to proceed with the return. Please do not send items back without prior approval, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a defective or incorrect item, please contact us immediately, and we will provide instructions for a prepaid return label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above to return your original item before placing a new order.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on which items are eligible for return and which are not, ensuring you have all the necessary information before completing your order.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with nomadtravelbags.com is satisfactory. Our customer service team is available to help you with any inquiries or concerns you may have regarding your order or the return process.